Changing Credit Card Details

Suggestions and site feedback
ism_au
posted 8 years ago
Just received my new credit card as my last one is about to expire. Tried to change the details on epoch.com but there's no option to enter a new card or a new expiry date? Do I need to cancel my membership before being able to register my new credit card? seems a bit silly....
Ubiquitous
posted 8 years ago
Don't you have to update your card info when you renew your subscription?
ism_au
posted 8 years ago
I'm on a monthly debits ongoing for 12 months and the credit card expires before the subscriptions ends..
spandexpartyadmin
posted 8 years ago
Hi there, To change your card on Epoch, please send an email to their billing representative at billing@epoch.com with your Epoch Member ID and card details. You will find the member ID on the email you received from Epoch confirming your payment. There's more information here: https://epoch.com/billing_support/find_purchase If you need more help, please send us a message directly through the Spandex Party message window (the question mark symbol in the bottom left-hand side of your screen). Enjoy the site!